Pet MRC Refund Returns Policy | Amputee Pet Wheelchairs Front Two-Wheel Cancellation

Changing lives daily through the miracle of mobility.

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Returns and Refund Policies

Thank you for choosing Pet MRC. Our goal is to have happy pets and happy, satisfied, customers. Your pet’s care is important to us and we will make every effort to make sure that you are 100% satisfied with the products and services we offer.

Pet Wheelchairs

Standard Two-Wheel Cart (2009 S-Model) & Amputee Carts
We offer a 15-day trial period for our 2009 S-Model Wheelchair and our Amputee Carts. This will give your pet plenty of time to try out its new cart.

Please Note: We will extend the 15-day trial period if we are waiting to receive photos or videos to help us address concerns about your pet’s cart.

Refund Policy

1.	Call us for a Return Authorization before shipping your cart.
2.	You will be refunded 85% of the cost of the Two-Wheel Cart as long as the cart is returned within 15 days, clean, and in like new condition. Amputee Carts will be refunded 70%.
3.	Charges will be applied if the cart is returned in less than new condition (needs cleaning, refurbishing, or repairs).
4.	Shipping charges are non-refundable.

Non-Refundable Pet Wheelchairs - We’re sorry we are unable to offer a refund on these wheelchairs as they are specially designed for each pet.

•	Four-Wheel Carts (fully supportive)
•	Front Extension Carts (80% supportive)
•	Specialty Carts
•	Carts made for any pet other than a dog or cat

Accessories and Nursing Care Products:

Returns Policy

Returns, exchanges, and refunds can be made up to fifteen (15) days from the date you received your order. Pet MRC will not accept any accessory or nursing care product back for refund or exchange unless the item can be sold, as new, (clean and free of hair) to another client. Shipping charges are non-refundable.

Warranty - Your pet wheelchair comes with a one-year warranty against defects or broken parts (with the exception of normal wear and tear on the paintwork, girth straps, leg slings, leg assembly and wheels). Please contact us and we will determine whether your pet wheelchair needs new parts or replacement. You are responsible for shipping charges.

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